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Shipping time for most
items is 5 to 10 business days. If you require overnight or express shipping
contact us for a
shipping estimate. Some of the products we sell may be
shipped directly from one of our distributors. If you order more than one item
you may receive your orders separately.
*Please note that for
a few of our larger or heavier items require special handling and additional
shipping charges will apply. Please contact us for additional charges.
Once you've placed
an order with scenewest.com we will send you an order confirmation
email letting you know that your order has been received and is being
processed. As soon as your order is shipped, we will send you another
email confirmation notifying you that your order is on its way, and provide you
with the shipping company's tracking number. Scene West will automatically charge and
withhold the applicable sales tax for orders to be delivered to addresses within
Texas. Each customer shall be solely responsible for all sales taxes, or other
taxes, on orders shipped to any other state.
International
Orders - Deliveries to outside the Continental United States (including AK
and HI), are based on actual cost. Please contact us for additional charges. Duties and taxes are the responsibility of the
recipient.
Returns/Exchanges
Please
let Scene West know if you have a return, so that we may credit your account.
If you are dissatisfied with your purchase for any reason, simply notify Scene
West of the return within 10 days of receipt. We will exchange the product or
refund your money. Guaranteed.
If you receive an item that is damaged or unsatisfactory,
you must notify
Scene West of damaged or missing items from your order within 3 days from your
date of receipt.
For
returns include
the packing slip or original receipt that you received with your shipment.
Indicate the reason for the return. Items returned will be refunded or
exchanged. Shipping, Crating and Handling Fees (including related
sales taxes) are not refundable and you are responsible for all shipping and
handling fees. You are responsible for proper packaging and shipping back
to Scene West so the order arrives in perfect condition. Also, adequate
insurance should be purchased in case of loss or damage to the returned item.
Please do not send any packages C.O.D. as we will not accept C.O.D. packages.
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